It has been reported by many SMF users that they are facing problem to upgrade SMF version from SMF 1.1.15 to 1.1.16 automatically. You may receive the following error while upgrading SMF 1.1.15 to SMF 1.1.16:

The package you are trying to download or install is either corrupt or not compatible with this version of SMF

You might not encounter this error in previous version.

Instead of upgrading it manually, there is a workaround to upgrade it automatically. You just need to follow the below steps:

[1] Download upgrade package from the following URL:

http://custom.simplemachines.org/mods/downloads/smf_patch_1.0.22_1.1.16.tar.gz

[2] Extract the archive using WinRAR or other software.

[3] Now zip the extracted folder to .zip extension let us say “smf_patch_1.0.22_1.1.16.zip”.

[4] Upload this zip file in your packages directory.

[5] Login to the administrator area and use the package manager to find and to install the “smf_patch_1.0.22_1.1.16″ file.

This should work who are facing problem to upgrade version automatically.

Kailash Aghera

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If you have upgraded your WebsitePanel version to WebsitePanel 1.2.0, you may receive the following error while accessing Microsoft Web Application Gallery:

Application Gallery module is unavailable: 
- MsDeployIsNotInstalled.

You may receive even if MsDeploy 1 and MsDeploy 2 are installed on your server. The solutions are different for 32-bit and 64-bit operating systems.

[1] Fix for 64-bit operating system:

- Install the latest version of MS Deploy (x64 version):

http://www.iis.net/download/WebDeploy

- Run WebsitePanel Server application pool in 64 bit mode .
- Restart IIS service.

[2] Fix for 32-bit operating system:

You will need to make changes in Windows registry.

- Open registry to change MsDeploy v1 path.

 - Go to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IIS Extensions\MSDeploy\1]

- Under “InstallPath_x86” enter the value  C:\Program Files\IIS\Microsoft Web Deploy\  (or path of  ms deploy 1 installation)

- Go to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IIS Extensions\MSDeploy\2]

- Under “InstallPath_x86” enter the value  C:\Program Files\IIS\Microsoft Web Deploy V2\  (or path of ms deploy 2 installation)

Do NOT forget to restart IIS after making above changes.

Kailash Aghera

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Whenever you delete large number of records from your MySQL database, it is recommend to optimize your MySQL database for the best performance. In this article, we will show you how to optimize MySQL database using phpMyAdmin.

- Open your phpMyAdmin tool.
- Select the database you want to optimize on the upper left.
- Select the tables you want to optimize (usually checkmark all tables)
- Using the selection box at the bottom, select “Optimize Table”

This will execute the OPTIMIZE TABLE SQL query on the selected tables.

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Sometimes, your MySQL database may be corrupted and it requires to repair your MySQL database. Here we will provide you steps to repair corrupted MySQL database from cPanel and phpMyAdmin.

[1] Repair a MySQL database from cPanel

Log in to your cPanel and go to MySQL Databases. In the section Modify Databases, select a database from the drop-down box next to Repair DB: and then click the Repair DB button.

If the database engine used by your database supports repair (for example, MyISAM supports it), you will see a list of the repaired tables within the database.

If your database engine does not support repair (e.g. InnoDB database engine), you will get the following error message:

note : The storage engine for the table doesn’t support repair

[2] Repair a MySQL database from phpMyAdmin
- Open your phpMyAdmin and select the database whose tables you wish to repair.

- Select the tables you wish to repair, or simply click [Check All] to select all tables.

- Click the box [With selected:] and choose Repair table. This will execute the REPAIR TABLE SQL query on the selected tables and they will be repaired.

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You may require changing MySQL database storage engine for your table.

Let’s assume that you have a database table called your_table using MyISAM engine and you wish to change the engine from MyISAM to InnoDB.

You can change the storage engine using the following MySQL query:

ALTER TABLE your_table ENGINE = InnoDB;

If you have phpMyAdmin, you can execute the above query from there.

Open your phpMyAdmin tool and select the database which contains your_table. Then click the SQL tab, paste the above query there and click the Go button.

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The long-awaited fourteenth release of WordPress is now available. WordPress 3.1 “Reinhardt” is named in honor of the jazz guitarist Django Reinhardt. Version 3.1 is available for download, or you can update from within your dashboard.

This release features a lightning fast redesigned linking workflow which makes it easy to link to your existing posts and pages, an admin bar so you’re never more than a click away from your most-used dashboard pages, a streamlined writing interface that hides many of the seldom-used panels by default to create a simpler and less intimidating writing experience for new bloggers (visit Screen Options in the top right to get old panels back), and a refreshed blue admin scheme available for selection under your personal options.

There’s a bucket of candy for developers as well, including our new Post Formats support which makes it easy for themes to create portable tumblelogs with different styling for different types of posts, new CMS capabilities like archive pages for custom content types, a new Network Admin, an overhaul of the import and export system, and the ability to perform advanced taxonomy and custom fields queries.

With the 3.1 release, WordPress is more of a CMS than ever before. The only limit to what you can build is your imagination.

By the Numbers

There were over two thousand commits to the codebase in the 3.1 cycle! For a more comprehensive look at everything that has improved in 3.1, check out 3.1’s Codex page or the more than 820 closed issues in Trac.

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You may receive the following error while installing SQL 2008 R2 edition on your system/server:

See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Configuration.ConfigurationErrorsException: An error occurred creating the configuration section handler for userSettings/Microsoft.SqlServer.Configuration.LandingPage.Properties.Settings: Could not load file or assembly ‘System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089′ or one of its dependencies. The system cannot find the file specified. (C:\Users\Administrator\AppData\Local\Microsoft_Corporation\LandingPage.exe_StrongName_ryspccglaxmt4nhllj5z3thycltsvyyx\10.0.0.0\user.config line 5) —> System.IO.FileNotFoundException: Could not load file or assembly ‘System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089′ or one of its dependencies. The system cannot find the file specified.
File name: ‘System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089′
at System.Configuration.TypeUtil.GetTypeWithReflectionPermission(IInternalConfigHost host, String typeString, Boolean throwOnError)
at System.Configuration.RuntimeConfigurationRecord.RuntimeConfigurationFactory.Init(RuntimeConfigurationRecord configRecord, FactoryRecord factoryRecord)
at System.Configuration.RuntimeConfigurationRecord.RuntimeConfigurationFactory.InitWithRestrictedPermissions(RuntimeConfigurationRecord configRecord, FactoryRecord factoryRecord)
at System.Configuration.RuntimeConfigurationRecord.RuntimeConfigurationFactory..ctor(RuntimeConfigurationRecord configRecord, FactoryRecord factoryRecord)
at System.Configuration.RuntimeConfigurationRecord.CreateSectionFactory(FactoryRecord factoryRecord)
at System.Configuration.BaseConfigurationRecord.FindAndEnsureFactoryRecord(String configKey, Boolean& isRootDeclaredHere)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

— End of inner exception stack trace —
at System.Configuration.BaseConfigurationRecord.FindAndEnsureFactoryRecord(String configKey, Boolean& isRootDeclaredHere)
at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)
at System.Configuration.BaseConfigurationRecord.GetSection(String configKey, Boolean getLkg, Boolean checkPermission)
at System.Configuration.BaseConfigurationRecord.GetSection(String configKey)
at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(String sectionName)
at System.Configuration.ConfigurationManager.GetSection(String sectionName)
at System.Configuration.ClientSettingsStore.ReadSettings(String sectionName, Boolean isUserScoped)
at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(SettingsContext context, SettingsPropertyCollection properties)
at System.Configuration.SettingsBase.GetPropertiesFromProvider(SettingsProvider provider)
at System.Configuration.SettingsBase.SetPropertyValueByName(String propertyName, Object propertyValue)
at System.Configuration.SettingsBase.set_Item(String propertyName, Object value)
at System.Configuration.ApplicationSettingsBase.set_Item(String propertyName, Object value)
at Microsoft.SqlServer.Configuration.LandingPage.Properties.Settings.set_WindowPlacement(WINDOWPLACEMENT value)
at Microsoft.SqlServer.Configuration.LandingPage.LandingPageForm.OnClosing(CancelEventArgs e)
at System.Windows.Forms.Form.WmClose(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
—————————————-
LandingPage
Assembly Version: 10.0.0.0
Win32 Version: 10.50.1600.1 ((KJ_RTM).100402-1540 )
CodeBase: file:///h:/9a123339f116b0007807ea/x86/LandingPage.exe
—————————————-
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
—————————————-
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
—————————————-
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
—————————————-
Microsoft.SqlServer.Configuration.Sco
Assembly Version: 10.0.0.0
Win32 Version: 10.50.1600.1 ((KJ_RTM).100402-1540 )
CodeBase: file:///h:/9a123339f116b0007807ea/x86/Microsoft.SqlServer.Configuration.Sco.DLL
—————————————-
Microsoft.SqlServer.Chainer.Infrastructure
Assembly Version: 10.0.0.0
Win32 Version: 10.50.1600.1 ((KJ_RTM).100402-1540 )
CodeBase: file:///h:/9a123339f116b0007807ea/x86/Microsoft.SqlServer.Chainer.Infrastructure.DLL
—————————————-
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
—————————————-
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
—————————————-
Microsoft.SqlServer.Management.Controls
Assembly Version: 10.0.0.0
Win32 Version: 10.50.1600.1 ((KJ_RTM).100402-1540 )
CodeBase: file:///h:/9a123339f116b0007807ea/x86/Microsoft.SqlServer.Management.Controls.DLL
—————————————-
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
—————————————-

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this application or computer (machine.config) must have the jitDebugging value set in the system.windows.forms section. The application must also be compiled with debugging enabled.

For example:

When JIT debugging is enabled, any unhandled exception will be sent to the JIT debugger registered on the computer rather than be handled by this dialog box.

Solution:

You can fix this problem by deleting \users\(your profile)\Local Settings\Application Data\Microsoft_Corporation\ folder. If you have older operating system, use “documents and settings” instead of “user”.

Kailash Aghera

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Sometimes, you may need to reset MySQL root password without existing root password on your web hosting server. You can reset the password by following the below steps:

[1] Stop the MySQL service from the server.

[2] Start the MySQL (mysqld) server/daemon process with the –skip-grant-tables option so that it will not prompt for password.

[3] Connect to mysql server as the root user. You can connect with GUI tool or from SSH or command line.

[4] Update MySQL root password using the following query:

UPDATE mysql.user SET Password=PASSWORD('MyNewPass') WHERE User='root';

Flush the privileges using the following query:

FLUSH PRIVILEGES;

[5] Exit and restart the MySQL service.

For Linux servers, following are the complete steps with commands:

[1] Stop MySQL service:

# /etc/init.d/mysql stop

[2] Start MySQL with –skip-grant-tables:

# mysqld_safe --skip-grant-tables &

[3] Connect to MySQL server:

mysql -u root

[4] Set new MySQL root user password:

mysql> use mysql;
mysql> update user set password=PASSWORD("MyNewPass") where User='root';
mysql> flush privileges;
mysql> quit

[5] Stop and start MySQL service:

# /etc/init.d/mysql stop
# /etc/init.d/mysql start

That’s it. Now, you should be able to access MySQL server using the root password specified in steps 4.

Author: Kailash Aghera

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AccuWebHosting.com, a leading Windows VPS Hosting provider, is proud to announce its new partnership with software developer SmarterTools Inc.

The partnership will give AccuWebHosting.com’s Windows VPS and dedicated server customers a new and more improved range of services by providing the SmarterBundle at no additional cost.

“This partnership allows our company to offer SmarterTools’ world-class mail server solutions, powerful and feature-rich customer service helpdesk system, and comprehensive web log analytics software at no additional cost to our customers,” said Rahul C. Vaghasia, managing director for AccuWebHosting.com.

The SmarterBundle is valued at $800 and includes:

• SmarterMail 7.x (250 mailboxes) - SmarterMail 7.x delivers cutting edge features and performance. Along with superior stability, it also has the ability to protect mailboxes from 97% of spam out-of-the-box.

• SmarterStates 5.x (50 sites) – SmarterStats 5.x is a Web log analytics and SEO software solution that enables users to obtain detailed analysis of web traffic, visitors’ behavior, SEO marketing efforts, etc. This robust analytical tool is both user-friendly and efficient

• SmarterTrack 5.x (2 agents) – SmarterTrack 5.x is a powerful customer help desk system that is integrated with multiple service solutions in a single application.

“The SmarterTools software bundle not only provides a significant value and resource to our clients, but it also equips them, with what we clearly believe, is the very best technology and services available for this particular need,” Vaghasia added.

About AccuWebHosting.com
AccuWebHosting.com has been providing world class web hosting services to the global community for nearly the past decade. Priding ourselves in providing innovative technology coupled with top notch customer service, this credo has allowed not only us, but our customers to experience success and substantial growth.

About SmarterTools Inc.
Founded in 2003, SmarterTools Inc. is an information technology management software company based in Phoenix, Arizona. SmarterTools develops a Windows mail server, customer service software, and Web log analytics and SEO software that help companies communicate, measure, and support their worldwide business operations. Additional information about SmarterTools Inc. and the SmarterTools product line is available at www.smartertools.com.

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Munin is a monitoring tool used to monitor the performance of computers/servers, networks, SANs, applications, databases, weather measurements and other parameters. Munin remembers and records information it captured and presents them in graphs through a web interface. On cPanel/WHM server, you can easily install it from plugin section.

After successful installation, Munin will start colleting required data and will show you the graphs, including MySQL nodes such as MySQL throughputs, MySQL queries, MySQL Slow Queries, and MySQL threads. However, if you restart the server, Munin will fail to monitor MySQL nodes and it will stop showing graphs for MySQL.

The error is due to a bug in a Perl library Munin uses which causes $PATH variable to be lost, and then causes the plugin cannot find the mysqladmin program which it needs to retrieve the numbers to populate in the graphs. Uninstall and reinstall Munin Service Monitor may make it works again, however, a more permanent solution is to hardcode the path of the program, which will fix the problem. Following is the guideline to specify the path to mysqladmin to Munin.

Fix for Munin installed by cPanel/WHM

1. Find the path where mysqladmin is installed using one of the following commands:

which mysqladmin
type mysqladmin
locate mysqladmin

The above command will return a path to mysqladmin (i.e. /usr/bin/mysqladmin)

2. Edit Munin configuration file /etc/munin/plugin-conf.d/cpanel.conf and modify the [mysql*] as below:

[mysql*]
user root
group wheel
env.mysqladmin /usr/bin/mysqladmin
env.mysqlopts –defaults-extra-file=/root/.my.cnf

Ensure the env.mysqladmin value is path returned by step 1. Also ensure that /root/.my.cnf contains correct MySQL root password.

3. Restart Munin service:

/etc/init.d/munin-node restart

4. Wait a while for MySQL statistics to be gathered, and check the graphs again.

Fix for the host or server without cPanel Control Panel:

Simply add the “env.mysqladmin /usr/bin/mysqladmin” (ensure that the path is correct according to your system) to the /etc/munin/plugin-conf.d/munin-node file will do the trick.

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Nowadays, many web hosting companies offer unlimited disk space and unlimited bandwidth in their shared hosting plans. Is it really possible to allocate unlimited disk space and bandwidth on a shared server? Absolutely NOT. If it is really possible then why there are no unlimited disk space and bandwidth plans for VPS hosting or Dedicated server?

Most of the web hosting companies put the restrictions in such a way; you can’t use the more disk space and bandwidth.

How to restrict the Disk space usage:
Almost every web hosting companies who are offering unlimited disk space set the restriction on inode usage. An inode is a data structure which contains information about a regular file, folder such as its size and owner. For more details on inode, refer our article “What is an inode?”. Generally, one file uses one inode. For example, if a web hosting company has set 50000 inode limits that mean you can keep maximum 50000 files/folders in your account. If you have many email accounts or images, you can easily exceed this limit. If your account exceeds their inode limit, your account will be suspended or terminated by them without availability of backup. Also, many web hosting companies put restriction on backup as well. If your account exceeds half of the allocated inode limit, it will be removed from their backup system.

How to restrict the Bandwidth usage:
Any web hosting companies can put the restriction on bandwidth usage using the following ways:

[1] Restrict total processes per user
It is quite possible to set this limit and if your account exceeds allowed process limit, the visitors will start receiving errors on your web site which is not at all good for your web site and you may lose the traffic.

[2] Throttle the bandwidth per Virtualhost and set allowed connections per IP address
There are many modules (i.e. mod_cband for Apache etc.) available to throttle the bandwidth usage per Virtualhost. It is also possible to set allowed connection per IP address.

Also, many web hosting companies do not allow large video files as well as flash files.

It is advisable to go through the terms or service before you sign up for such web hosting plans or you can go for limited disk space and bandwidth web hosting plans instead.

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An inode is a data structure which contains information about a regular file, folder such as its size and owner. The number of inodes you use represents the number of files/folders you have on your web hosting account. Many web hosting companies restrict the inode usage on the shared hosting server. Hence, even if they offer unlimited disk space, you cannot use it because of inode limit.

When a file is opened, the file’s inode is read by the kernel. If you have more files/folder in your account, the more inodes you use. Generally one file uses one inode.

As shared hosting customers, you may receive the notification regarding inode usage from your hosting provider. Generally the web site contents do not require more inodes. In most cases, catch-all account consumes more inode. You can delete/download emails from your catch-all email account to reduce the inode usage and if you do not require catch-all account, it is advisable to disable it. Also, if your account has many email accounts, it is advisable to download the emails via email client software viz. Outlook, Thunderbird etc.

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If you are using Windows 2008 R2 operating system, you may receive the following error while installing Visual Studio 2008 or .NET Framework on your server:

You must use the Role Management Tool to install or configure Microsoft .NET Framework 3.5

This is because Windows 2008 R2 comes with pre-installed .Net Framework 3.5.1. You just require to enable this feature from “Server Manager”.

Using Role management tool, you can easily enable .Net 3.5 framework on your web hosting server or development server.

Affordable Windows Hosting just $4 + FREE Domain Registration + ASP.Net Hosting

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Recently, I faced a problem to add an IP address from WHM. I received the following error while adding an IP address:

All Requested Ips were already active
System has 0 free ips.
Skipping xxx.xxx.xxx.xxx .. already added

But when I checked in IP Functions -> Show/Edit Reserved IPs, it was not listed in it. To resolve this I followed the below steps:

[1] Checked chkconfig for ipaliases:
I checked chkconfig for ipaliases and it was on for 2, 3, 4, 5.

chkconfig –list ipaliases

[2] Restarted ipaliases service:
After checking chkconfig, I restarted ipaliases service using following command:

/etc/init.d/ipaliases restart

This did the trick and all IP addresses were displaying again on Show/Edit Reserved IPs page.

- Kailash Aghera

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If you receive an error “Class ‘XsltProcessor’ not found” in your website then it means that XSL extension is not installed on your server. You will require installing PHP XSL extension.

Error: Fatal error: Class ‘XsltProcessor’ not found in /path/to/filename.php on line XXX

Depending on the server platform / operating system, the installation method may differ.

If you are using cPanel control panel, you will require to recompile your Apache and PHP to enable this PHP extension.

If you have any questions related to web hosting or cPanel/WHM, you can submit it in our webmaster forum.

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Smartertools has released Smartermail 6.x with some new features. Smartermail is widely used mail server software in web hosting field. Some the features of Smartermail 6 are:

- SmarterMail 6.x provides businesses and hosting environments with powerful enterprise-level features and collaboration tools, including:

- Smartphone synchronization through Exchange ActiveSync, SyncML, and SmarterMail Sync technologies

- 97% antispam out-of-the-box that delivers comprehensive protection from spam and phishing messages

- Advanced Outlook synchronization and collaboration

- Robust antivirus out-of-the-box that prevents costly downtime

- Detailed reporting at the server, domain, and mailbox levels to provide insight into mail server performance

- Events and notifications that help simplify and automate tasks

- Advanced message archiving compliant with Sarbanes-Oxley and HIPAA regulations

- Leading Web-based interface for administrators and users

You can download free edition from Here

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Recently, there were multiple security hyperVM discovered in HyperVM and Lxadmin/Kloxo. Though they have released patches to fix these vulnerabilities but still we are unsure that it has fixed all the vulnerabilities in HyperVM and LXAdmin/Kloxo. Many people already moved to alternative control panel.

Below are the list of alternatives available for HyperVM and LXAdmin/Koloxo:

Alternatives for HyperVM:
- VDSmanager

Alternatives for LXAdmin/Kloxo:
- cPanel
- Plesk

Your comments are invited. If you have any another alternative you can update in this post.

Kailash

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The latest stable release of WordPress (Version 2.8) is available now. Get the latest version form here

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WebHostingTalk became victim of malicious attack. Below are the words from WebHostingTalk:

What do we know about the damage done?

This attack was very deliberate, sophisticated and calculated. The attacker was able to circumvent our security measures and access via an arcane backdoor protected by additional firewall. We are still investigating the situation, but we know the attacker infiltrated and deleted the backups first and then deleted three databases: user/post/thread. We have no record or evidence that private message data was accessed. Absolutely no credit card or PayPal data was exposed.

Do we know the motivation behind the attack?

We don’t know enough at this time, so any insight would be purely speculative in nature. WHT is a platform where positive and negative information is shared and exposed about business and individuals. Under TOS policy, we cannot edit or remove user-generated content at the request of an unsatisfied third party. Therefore, WHT tends to become the target for disgruntled individuals and businesses.

Have we been able to restore more recent back-ups?

The offsite backup, the onsite backup and the operational data were destroyed by the attacker, so we’ve resorted to a physical back-up of last resort. Unfortunately, we are experiencing difficulty restoring from our most recent physical backup. At this point, October is the most recent backup that we were able to restore. We continue to work to extract data from a more recent set of DVDs.

What is WHT focused on doing now?

The first priority, which kicked in immediately upon discovering the hack while in process, was locking down the infrastructure to avoid further damage and restoring the site. We also had to block the potential for a repeat attack. Now we are working on investigating how much prior data is restorable, reinstating premium memberships, contacting business partners, and communicating with the community members. We are also doing everything possible to identify the attacker and bring them to justice. Disappointments happen – we are working hard to restore trust among community members and to bring things back to normal.

Is WHT doing anything different due to this attack?

WHT has been targeted before and our infrastructure has withstood previous attacks. However, following this well-planned and targeted attack, we will be altering aspects of our architecture to ensure that this type of attack does not happen again. Needless to say, we have learned from this situation and will address any discrepancies accordingly.

We had three, protected data back-up units with one offsite behind a firewall and a fourth physical data back-up layer. We evaluated our disaster recovery plan as recent as late-2008, and carefully reviewed how to recover from a disaster situation. The attacker appeared to have deliberately targeted our data back-up systems, a scenario that our disaster recovery plan did not fully anticipate. We have implemented changes to our data backup and disaster recovery plans to address this weakness. And we advise others to consider a scenario of deliberate, malicious data destruction in their backup and recovery plans.

What should members do now?

The password encryption technology we use is strong for securing non-financial data. However, we suggest that members change their passwords frequently and do not use the same user name and password for the forum as they may use for more sensitive services like online banking. If a member feels more comfortable changing their password, then we recommend that they do what makes them feel more secure.

A concern is that members may receive more spam because the attacker posted stolen email addresses on file sharing sites. I haven’t personally seen an increase in the amount of spam I usually receive to my email address, but it is a risk that we cannot easily alleviate. As we become aware of specific file sharing sites with these email addresses, we are requesting that the emails be removed promptly. So far, most have been quick to comply.

What if I can’t use my WHT account?

We are temporarily using a version of the database from October 2008. This means that if you joined WHT after October 2008, you’ll need to register again to post now. We may still be able to recover your account, but we don’t know yet. Please register with the same username you used before.

If you joined WHT before October 2008 and get a password error, the system is probably asking for the password you were using in October 2008. If you don’t remember your previous password and have access to the email address for your WHT account in October 2008, please use the password recovery tool.

For help accessing your account, please open a helpdesk ticket.

If you’ve subscribed to a Premium or Corporate membership prior to October 2008, someone from iNET has contacted you by now. If you’ve subscribed (or re-subscribed) since October 2008 and haven’t heard from iNET, please contact us on the helpdesk.

Moving forward …

We take the protection of user-contributed data very seriously, and we strongly regret what happened. iNET has a sophisticated infrastructure with advanced security. Yet even institutions that spend millions of dollars a year on Internet security are exploited. Anyone recall NASA being hacked some years back?

It’s not what you’ve done, it’s what you do. And from this day forward, we continue.

We’ve been overwhelmed by all the offers of help and support we’ve received from our members. What can I say about that beyond my heartfelt thanks? I love this community!

WebHostingTalk is one of the largest online community and people get very useful information from them. We all have to co-operate with them in such situation.

Source: WHT

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